You can’t put a price on customer service?

You can’t put a price on customer service?

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Well, maybe you can. We’ve just invested £30,000 in an acronym: CRM, which, if you didn’t know, stands for Customer Relationship Management. Behind the letters is a very powerful bit of software that:

  • Tracks customer issues easily
  • Helps us speed up response times
  • Increases data security
  • Reduces mistakes

It’s been a mission, but we’re already really impressed with the early results. Because it’s a Microsoft product, all the data is now much more secure, and more meaningful. This means we can provide you with a slicker service. Over the next few months, we’re going to be exploring the potential of the system to the full, and passing the benefits in time saved on to you.

Watch this space…

Tony Sampson - Managing Director

Ever since his first Solar PV installation in 2006, Tony has been passionate about the difference Solar can make to people’s lives and the planet.  With the backing of 9 years engineering in the RAF, running his own B&B and 7 years of people management (with excellent training) at Royal Mail, Tony had the skills and experience needed to set up a business in the Solar Industry.  Since obtaining MCS accreditation in 2010, Naked Solar has been focused on improving solar for everyone.  Going beyond just driving the business, Tony has been an active member of Solar Energy UK to help improve the industry as a whole.  He is a member of the SEUK Standards & Certification Steering Group, sits on the MCS Installer Forum to play an active part in guiding the industry to be better for all Solar Owners.

As Naked Solar opens more and more Hubs across the UK, the team is also growing and many other members of the Naked Solar Team are involved in various industry body committees, working groups and forums.

Solar is a very young industry that looks simpler than it is.  Naked Solar are keen to help any newcomers understand the pitfalls and difficulties to improve solar for everyone.  That’s why, in 2013 we stated our purpose over profit is to Improve Faith in the Solar Industry.

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