Panels & Mounting

If you have obvious physical damage to your solar panels, please be aware that most manufacturers will likely not provide any compensation for this. In this case, you have the following options available to you: 

1. Remove the panel. Taking the panel out of the solar setup is often the cheapest and easiest solution to fixing any issues if the panel in question is affecting the whole array’s performance.  
2. Replace the panel. This should be with either a like-for-like panel if still available, or with a panel that has similar data points as your existing panels. Contact Naked Solar with your existing system details to get a quote to replace the panel. 

If there is no obvious physical damage to a panel or cabling, do get in touch via our new Maintenance Enquiry form. We will be asking why you believe it to be a panel fault rather than anything else. If you are unsure of what the fault with your system is, use our “start here” guide. 

Mounting Faults

We have seen a variety of issues with how solar mounting gear has been installed over the years. There are plenty of pitfalls when it comes to installing solar and there have been – and are still – many companies that lack experience. If you have reason to believe that your solar mounting gear is potentially incorrectly installed, not suitable for purpose, or has visible damage or degradation, please get in touch, providing the best photos possible. 

Damage to panels, their cables, or their connectors can cause Isolation faults by allowing moisture to get in at these points. For more information on Isolation Faults, see the explanation on our Maintenance Homepage, under Other Faults.