Solar PV and Electrical Help
COVID 19 is having a big impact on all our lives. At Naked Solar our dedicated team are still here to help with all your solar needs. Our Installation teams will continue to install solar for our customers, working under strict Government Guidelines to ensure theirs and your safety. Our face to face Solar Surveys will cease for the time being, and have been replaced with online surveys.
As we have resources available it seems to make sense to put the skills and knowledge of our team to good use during this strange time that we’re going through together.
Our office is now open Monday -Friday, 8.30-5 and Saturday, 10-3. You can find fault-finding and more information here or contact us on:
We’ll be able to help if you have issues with your Solar PV equipment or electrical issues. There is no charge for remote help but if an emergency call out is necessary then these visits will need to be charged for. We will do everything we can to resolve any issues via remote methods.
How we can help
We’ll discuss your problem with you and do everything we can to resolve it remotely. Please be prepared to use video calling on either Skype, Microsoft Teams, Facebook Messenger or WhatsApp. This will enable us to get a clearer understanding of issues and will speed up the resolution.
Work the Government want us to do
There are some jobs that we are able to continue with during the Stay at Home period set out by the UK Government. We have spent many hours going through the guidance to ensure we’re doing the right thing in terms of protecting our team, our customers and the wider public.
In the Guidance for employers and businesses on coronavirus there is a section ‘Keeping your business open’ that says:-
“With the exception of some non-essential shops and public venues, we are not asking any other businesses to close – indeed it is important for business to carry on.”
And the following paragraphs from the ‘Staying at home and away from others (social distancing)’ have been changed for clarity after the initial confusion about who can and who cannot attend work.
“Work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms. Again, it will be important to ensure that Public Health England guidelines, including maintaining a 2 metre distance from any household occupants, are followed to ensure everyone’s safety.
No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so. In such cases, Public Health England can provide advice to tradespeople and households.
No work should be carried out by a tradesperson who has coronavirus symptoms, however mild.”
The Naked Solar team have been in constant discussions with customers who are waiting for work to be carried out to establish if the work can be carried out safely. We’ve also sourced PPE and cleaning materials to ensure we’re minimising risk.
We also understand that information has been confusing and that some people are under the impression that we shouldn’t be working. We understand this reaction and hope that the information and links outlined on this page will help put people’s minds at rest that Naked Solar are doing the right thing and will continue to review the situation throughout this strange period in all our lives.
Emergency Call Outs
If part or all of your property is without electric or there is another dangerous situation we may be able to provide an emergency call out.
This service will be provided under the following conditions, over and above our normal T&Cs
- Call outs will only be carried out if the electrician can be kept safe.
- Everyone in the property agrees to adhere to social distancing and maintain a distance of at least 2 meters from anyone visiting the property.
- Our electricians will leave immediately should they feel their safety is at risk due to social distancing measures not being adhered to.
- Call outs may be paid for after the visit via BACS or Debit Card. No cash will be accepted during the visit.
- Our electricians will be equipped with gloves, cleaning materials and will be the only person to use their vehicle during this ‘Stay at home’ period.
- You will need to provide hand washing facilities for our electrician.